The Venue at the Curve is managed by StoryDen Ltd on behalf of Norden Farm Centre Trust Ltd and Slough Borough Council.
Revised: 7th July 2023
We are committed to protecting your personal information and being transparent about what information we hold about you.
Using personal information allows us to develop a better understanding of our patrons and in turn to provide you with relevant and timely information about the work that we do - both on and off stage. As a charity, it also helps us to engage with potential donors and supporters.
The purpose of this policy is to give you a clear explanation about how we [and all of our subsidiaries] collect and use the information we collect from you directly and from third parties.
We use your information in accordance with all applicable laws concerning the protection of personal information. This policy explains:
If you have any queries about this policy, please contact the Data Protection Officer at Norden Farm Centre for the Arts.
The Venue at the Curve (curvevenue.uk) is managed by StoryDen Ltd, a company limited by guarantee, registered in England and Wales, number 14691693. Registered office: Norden Farm Centre for the Arts, Altwood Road, Maidenhead, United Kingdom, SL6 4PF.
StoryDen Ltd was established in April 2023 by the Norden Farm Centre Trust Limited (NFCT) to manage its Arts Council England National Portfolio Organisation (NPO) project 2023-2026 with consortium partner, Slough Borough Council. The project's aim is to establish Curve Venue as a thriving performance venue and cultural, community hub for Slough.
NFCT is a charity and is funded by RBWM as well as various trusts, foundations and individual donors and supporters. Its registered in England and Wales as a charity number 1013555 and as a company limited by guarantee registration number 2713653.
The other companies associated with StoryDen Ltd and NFCT are Long Barn Catering Limited, Norden Farm Centre for the Arts Limited and Norden Farm Productions Limited.
We collect various types of information and in a number of ways:
For example when you register on the curvevenue.uk website, buy tickets or make a donation, we will store personal information you give us such as your name, email address, postal address, telephone number and card details. We will also store a record of your purchases and donations.
If you haven't made a purchase with us in more than four years and have not confirmed you wish to remain on our customer list we will delete you from our records.
Information about your interactions with us
For example, when you visit our website, we collect information about how you interact with our content and ads. When we send you a mailing we store a record of this, and in the case of emails we keep a record of which ones you have opened and which links you have clicked on.
Data Protection law recognises that certain categories of personal information are more sensitive such as health information, race, religious beliefs and political opinions. We do not usually collect this type of information about our patrons unless there is a clear reason for doing so.
There are three bases under which we may process your data:
When you make a purchase from us or make a donation to us, you are entering into a contract with us. In order to perform this contract we need to process and store your data. For example, we may need to contact you by email or telephone in the case of cancellation of a show, or in the case of problems with your payment.
Legitimate business interests In certain situations we collect and process your personal for purposes that are in our legitimate organisational interests. However we only do this if there is no overriding prejudice to you by using your personal information in this way. We describe below all situations where we may use this basis for processing.
With your explicit consent For any situations where the two bases above are not appropriate, we will instead ask for your explicit consent before using your personal information in that specific situation.
We aim to communicate with you about the work that we do in ways that you find relevant, timely and respectful. To do this we use data that we have stored about you, such as what events you have booked for in the past, as well as any preferences you may have told us about.
We use our legitimate organisational interest as the legal basis for communications by post and email. In the case of postal mailings, you may object to receiving these at any time using the contact details at the end of this policy. In the case of email, we will give you an opportunity to opt out of receiving them during your first purchase with us. If you do not opt out, we will provide you with an option to unsubscribe in every email that we subsequently send you, or you can alternatively use the contact details at the end of this policy.
We may also contact you about our work by telephone however we will always get explicit consent from you before doing this. Please bear in mind that this does not apply to telephone calls that we may need to make to you related to your purchases (as above).
In addition to marketing communications, we also process personal information in the following ways that are within our legitimate organisational interests: We may analyse data we hold about you to ensure that the content and timing of communications that we send you are as relevant to you as possible.
In all of the above cases we will always keep your rights and interests at the forefront to ensure they are not overridden by your own interests or fundamental rights and freedoms. You have the right to object to any of this processing at any time. If you wish to do this, please use the contact details at the end of this policy. Please bear in mind that if you object this may affect our ability to carry out tasks above that are for your benefit.
There are certain circumstances under which we may disclose your personal information to third parties. These are as follows:
Cookies are small text files that are automatically placed onto your device by some websites that you visit. They are widely used to allow a website to function (for example to keep track of your basket) as well to provide website operators with information on how the site is being used.
We use cookies to keep track of your basket as well as to track the use of our site if you have provided consent for this.
If you do not consent to the use of cookies we will store some essential cookies for the duration of the session only. After that they will be removed by your browser.
If you use your credit or debit card to purchase from us or to make a donation, we will ensure that this is carried out securely and in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). We optionally allow you to store your card details for use in a future transaction. This is carried out in compliance with PCI-DSS and in a way where none of our staff members are able to see your full card number. We never store your 3 or 4 digit security code.
We store your personal information such that for any subsequent purchases you make we are able to link them back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by logging in to your account through our website. Alternatively, please use the contact details at the end of this policy.
Any objections you make to any processing of your data will be stored against your record on our system so that we can comply with your requests.
We will not keep personal data for longer than necessary. In particular, personal data held for recruitment purposes will be destroyed within a period of 6 months of the data subject's active involvement with us coming to an end.
We will put in place appropriate safeguards (both in terms of our procedures and the technology we use) to keep your personal information as secure as possible. We will ensure that any third parties we use for processing your personal information do the same.
We will not transfer, process or store your data anywhere that is outside of the European Economic Area.
You have a right to request a copy of the personal information that we hold about you and to have any inaccuracies in this data corrected. Please use the contact details at the end of this policy if you would like to exercise this right.
Once the retention period has elapsed, we will ensure that personal data is destroyed by secure means, i.e. by shredding, pulping or burning.
While awaiting destruction, personal data will not be kept in any insecure receptacle (e.g. waste bin or confidential waste sack). A photocopy, other image, or any copy or representation of the personal data will not be kept.
Please get in touch with us if you have any questions about any aspect of this privacy policy, and in particular if you would like to object to any processing of your personal information that we carry out for our legitimate organisational interests.
Norden Farm Centre for the Arts, Altwood Rd, Maidenhead, Berks SL6 4PF. Email: [email protected]
